The Book As User Interface Lowering The Entry Cost To Email For Elders

ACM Conference on Human Factors in Computing Systems Extended Abstracts

Substantial stumbling blocks confront computer-illiterate elders. We introduce a novel user interface technology to lower these start up costs: the book as user interface, or BUI. Book pages contain both step-by-step instructions and tangible controls, turning a complex interaction into a walk- up-and-use scenario. The system expands support past the technical artifact to a go-to relationship. ElderMail users designate an internet-savvy trusted friend or relative to help with complex tasks. In this paper, we conduct a preliminary evaluation of a BUI-based email system, and report our findings. While research has augmented paper artifacts to provide alternate access into the digital world, we find that elders use the BUI as a way to circumvent the digital world.